1. Go to the sign-in page of the website.
2. Click “Forgot password?”.
3. Type your email address and submit.
4. Open your email app and find the new message.
5. If no email arrives, check the spam folder.
6. If it still does not arrive, submit again or contact support.
7. Click the reset link in the email.
8. Type a new password and confirm it.
9. Click Save or Submit.
10. Sign in with your email and new password.
Level: A1
Reset a Password by Email
Simple website steps to create a new password.
CEFR A1 · 81 words · ~1 min read · US English
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In the reader, tap any word or sentence to hear it in English, translate it, or look up a definition.
Words to know
- website
- a place on the internet with pages you can visit
- password
- a secret word you type to open your account
- address
- the name people use to send you email
- reset
- to change something, like a password, to a new one
- link
- words or a button you click to go to another page
- confirm
- to type or check something again to show it is correct
- spam
- email you do not want from people you do not know
- contact
- to call, email, or write to someone for help
Check your understanding
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What do you click on the sign-in page?
Show answer
Forgot password? — Step 2 says click Forgot password? on the sign-in page.
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You type the new password one time only.
Show answer
False — Step 8 says type a new password and confirm it.
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If no email arrives, where do you look?
Show answer
The spam folder — Step 5 says if no email arrives, check the spam folder.
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